top of page

PRIVACY POLICY

We are committed to ensuring that your privacy is protected and that your data is kept safe. Should we ask you to provide certain information by which you can be identified when using this website, you can be assured that it will only be used in accordance with this privacy statement.

What is done with your information
When you purchase something from our online shop, as part of the buying and selling process, we collect the personal information you give us. This includes your name, address, phone number and email address, and having this information allows us to send your purchased goods to you.

What is collected
We may collect the following information:

  • your name

  • contact information including email address, address and phone number

  • information about your use of our site, including details of your visits, such as pages viewed and the resources you access

  • information provided voluntarily by you, for example, when you register for our newsletter or make a booking

 

Please note, we do not store any of our customers’ debit or credit card details collected from our website


What is done with the information gathered
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping

  • We use your information to process and send out your online shop orders

  • We send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided


Information gathered may be used to update our products and services in line with customer's desires and preferences. 

CODE OF CONDUCT

Chateau de la Carriere is a private home and as such we must all respect Suzie's private spaces, of which there are only a few unavailable to us. Some rooms are marked "PRIVEE" and some not, however if a door is closed it is not accessible to guests at any time. This includes Suzie's Sewing room and Kitchen, which do not have doors.


Please do not enter any guests' rooms without invitation of the guest, including after the room has been vacated on departure day.


Any behaviour which inhibits the quiet enjoyment and atmosphere of the retreat will not be tolerated, nor any disrespect or demanding behaviour to Suzie or her staff/volunteers.


Any failure in this regard and you will be asked to leave and no refund will be given.

bottom of page